World Retail Banking Report 2016

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With the increasing prominence of Fintech firms in the industry, the World Retail Banking Report 2016 by Capgemini and Efma explores customer experience globally, customers’ perception of Fintech firms and why evolving a digital banking ecosystem is critical for banks to remain relevant and deliver superior customer experience.

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Read the full report at:

https://www.worldretailbankingreport.com/