ISG Provider Lens™ report says companies accelerated SDN deployments to increase network capacity and cloud-based resources for remote work, supply chain and logistics challenges

SYDNEY–(BUSINESS WIRE)–$III #5G–Australian enterprises have stepped up their adoption of software-defined networking (SDN) in response to changes in work and customer behavior caused by the COVID-19 pandemic, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

The 2021 ISG Provider Lens™ Network – Software Defined Solutions and Services report for Australia finds enterprises here are deploying SDN technologies as part of broader digital transformations to increase their agility, flexibility and competitiveness. The pandemic has forced companies to quickly add applications and network resources, especially to enable remote work and meet supply chain and logistics challenges, and they are modernizing their networks to help make this possible.

“Software-defined networking reduces the complexity and migration risks of digital transformation,” said Lisa Borden, partner and head of ISG ANZ. “Australian companies are finding that SDN technologies and services can both streamline network management and help them carry out new technology initiatives.”

The massive shift to working from home during the pandemic required enterprises to move more workloads, especially for videoconferencing and unified communications, to distributed networks and cloud-hosted resources, the report says. For some, greater reliance on the internet to connect with customers also increased network demand. To keep up, IT departments needed to rapidly add network capacity, which in turn led them to re-examine their network configurations and security.

It is likely many of the new employee and customer behaviors that arose during the pandemic will continue after lockdowns are phased out, ISG says. Many organizations will continue to support employees working from home and implement hybrid approaches that combine home and in-office work, leading to a permanent increase in reliance on software-defined wide-area networks (SD-WANs). Likewise, as the long-term trend from in-person to online shopping continues, SDN can help companies respond quickly and seamlessly to customer inquiries.

Though enterprises in Australia have accelerated SDN deployments during the pandemic, many have been carrying out network transformations over the past four years to lay the foundation for new technologies such as edge computing, artificial intelligence-based solutions, rapid hot-spot provisioning and intent-based networks, according to ISG. SDN technologies are also making it possible for companies to manage entire WANs from a single pane of glass and apply policy-based management services with rules based on service-level agreements and key performance indicators.

The 2021 ISG Provider Lens™ Network – Software Defined Solutions and Services report for Australia evaluates the capabilities of 50 providers across six quadrants: Managed (SD) WAN Services, SDN Transformation Services (Consulting & Implementation), SD-WAN Equipment and Service Suppliers (DIY), Technology and Service Suppliers (Core – 4G/5G), Edge Technologies and Services, and Enterprise 5G Solutions.

The report names Infosys, Telstra and Wipro as Leaders in all six quadrants and Orange Business Services and Tech Mahindra as Leaders in five quadrants each. Cisco and HPE Aruba are named as Leaders in three quadrants and Nexion and NTT in two quadrants each. The report names Cato Networks, Data#3, Datacom, Dicker Data, IBM, Juniper Networks, Macquarie Telecom, Optus, Tata Communications, Verizon, VMware (Velocloud) and Vocus as Leaders in one quadrant each.

In addition, Apcela, Coevolve, Empired, Lumen, TCS, Versa Networks and Vodafone are named as Rising Stars—companies with a “promising portfolio” and “high future potential” by ISG’s definition—in one quadrant each.

The 2021 ISG Provider Lens™ Network – Software Defined Solutions and Services report for Australia is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Germany, Switzerland, the U.K., France, the Nordics, Brazil and Australia/New Zealand, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit


Will Thoretz, ISG

+1 203 517 3119

Erik Arvidson, Matter Communications for ISG

+1 617 874 5214