TruNarrative and ieDigital partner to help banks and building societies with digital transformation & customer onboarding


Digital banking platform partners with Leeds based RegTech to provide  Banks and mutual societies access to market leading ID verification, eKYC, AML and account  monitoring technology.  

Banks, payment services and FinTechs trust the TruNarrative platform for compliance, customer onboarding and financial crime prevention.  

Founded in 1986, ieDigital is a trusted technology provider to some of the UK’s leading financial  institutions. ieDigital’s team of experts deliver its solution, Interact, to banks, building societies, consumer finance, motor finance and retail firms, facilitating digital transformation and improving customer experience.  

With expertise in providing rich digital environments for financial services providers; ieDigital has  integrated TruNarrative’s technology to ensure businesses can access the tools needed for secure  and compliant customer onboarding. 

Financial institutions will be able to access TruNarrative’s cutting edge financial crime prevention,  compliance and onboarding through ieDigitals platform. 

The partnership delivers firms the ability to build bespoke and complex customer journeys in no code  cloud based environments, for secure, compliant, low friction customer onboarding and monitoring.  

Using ieDigital and TruNarrative’s technology banks and building societies will benefit from the latest  in regtech and fintech innovation, to facilitate their digital transformation strategy and reduce account  opening time to less than four minutes.  

Jerry Young, CEO of ieDigital, said: “Our new partnership with TruNarrative means both companies can benefit from a mutual approach to improving the process of the entire customer onboarding journey. This results in happier customers who can create new account openings in less than four minutes. Interact is already established as a digital banking platform for customer onboarding, self servicing, retention and engagement. With TruNarrative as a technology partner, we can reach new heights by offering the highest standards of innovation around ID verification, KYC and screening.  Not only do we share a vision of a robust approach to enhancing multiple levels of security, we share  a desire to create a frictionless digital world for customers.” 

John Lord, CEO at TruNarrative, said: “Our plan to transform how technology tackles financial crime  compliance is well under way, and our partnership with ieDigital is a huge step in that journey.  Together, we will provide standout fraud and verification tools that enable Interact customers to  enhance every facet of compliant onboarding, with the peace of mind that the TruNarrative  interface delivers.”

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