WTW (Willis Towers Watson, NASDAQ: WTW), a leading global advisory, broking and solutions company, has today announced that it has appointed Lou Smith in the company’s Insurance Consulting and Technology business. In her new role, Smith will lead the unit’s Commercial Lines data strategy and accelerate its digital trading capability.
Smith most recently served as the first Chief Digital Officer at Lloyd’s of London, where she was responsible for shaping and delivering the organisation’s digital future and strategy for a data-enabled, digital insurance marketplace. Prior to Lloyd’s, Smith spent eight years at RBS (including NatWest), where she spearheaded the digitisation of the bank’s personal and business banking, partnering with the FinTech community to accelerate change.

Commenting on the appointment Tasha Pettet, Director, Digital Underwriting, Insurance
Consulting and Technology at WTW said: “WTW has an established track record of leading
the market through digital change in pricing and underwriting. There has been a marked
increase in the pace and appetite of digitalisation throughout the Commercial Lines insurance market during the pandemic, with digital trading becoming the top priority on our clients’ agenda. I am delighted that Lou has joined WTW at this exciting stage of our development.”

Lou Smith said: “It is an exciting time to join WTW and continue the shift to digital trading
across the market. Our investments in broking technology and risk and analytics will help the industry learn from experience and move digital adoption forward for the good of all stakeholders.

About Insurance Consulting and Technology
WTW’s Insurance Consulting and Technology business has over 1,200 colleagues operating
in 35 markets worldwide. It is a leading provider of advice, solutions and software – primarily to the insurance industry. Its consulting services help clients manage risk and capital, improve business performance and create competitive advantage – by focusing on financial and regulatory reporting, enterprise risk and capital management, M&A and corporate restructuring, products, pricing, business management and strategy.

About WTW
At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of
people, risk and capital. Leveraging the global view and local expertise of our colleagues
serving 140 countries and markets, we help organisations sharpen their strategy, enhance
organisational resilience, motivate their workforce and maximise performance.
Working shoulder to shoulder with our clients, we uncover opportunities for sustainable
success—and provide perspective that moves you.

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